#49, Poonamallee High Rd, Kattupakkam, Chennai, Tamil Nadu 600056
Shipping & Delivery Policy
Shipping & Delivery Policy
At Kaiyaan Lighting, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy explains our delivery process, timelines, and conditions.
1. Shipping Locations
- We currently ship across India.
- For international deliveries, please contact us directly at info@kaiyaan.com before placing your order.
2. Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Customized or made-to-order products may take longer, and customers will be informed of the estimated delivery timeline at the time of purchase.
3. Delivery Timelines
- Standard delivery within India takes 5–10 business days, depending on the location.
- Metro cities may receive orders faster, while remote areas may take slightly longer.
- Delivery timelines are estimates and may vary due to courier delays, natural events, or unforeseen circumstances.
4. Shipping Charges
- Shipping charges are calculated at checkout based on the product weight, size, and delivery location.
- Free shipping may be offered on select products or promotional campaigns (as mentioned on the website).
5. Order Tracking
Once your order is shipped, you will receive a tracking ID via email/WhatsApp to monitor your shipment status.
6. Delivery Conditions
- Orders will be delivered to the shipping address provided at checkout. Please ensure the address is accurate and complete.
- In case of failed delivery attempts due to incorrect address, absence of recipient, or other issues, re-delivery charges may apply.
7. Damages During Transit
We take great care in packaging our products. However, if your order arrives damaged or tampered, please contact us within 48 hours with photos/video proof. We will arrange a replacement or refund as per our Refund & Return Policy.
8. Delays Beyond Control
Kaiyaan Lighting is not liable for delays caused by:
- Natural disasters, strikes, or lockdowns.
- Courier service disruptions.
- Remote delivery locations.
9. Contact Us
For shipping-related queries, please contact:
Kaiyaan Lighting
Kamaraj Bhavan, 574/27 Anna Salai, Teynampet, Chennai – 600006
+91 98840 17725
info@kaiyaan.com
We value your time and trust. At Kaiyaan Lighting, every effort is made to ensure your order reaches you safely and on time.